- Morning09:00–13:00
Arrivals & private transfers
Meet-and-greet at Heathrow, private transfer and check-in at the delegation hotel.
- Midday14:00–15:30
Welcome session: objectives for the week
Introductions, each company’s priorities, house rules (Chatham House) and the logic of the week.
- Afternoon16:00–18:00
Briefing: why London leads in fintech Keynote
An insider’s map of the City, Canary Wharf, the start-up scene and the role of regulation. Speaker announced soon.
- Evening20:00
Welcome dinner Peer dinner
A private dinner for the delegation in the West End.
November 2027 · Executive delegation
Photo: mattbuck · CC BY-SA 4.0
London 2027: fintech, retail & customer experience.
London is where financial services, digital banking and modern retail meet a demanding customer, under regulators who opened the market to competition. For Latin American banks, retailers and telcos, it shows how open banking, digital banks and service design keep earning trust.
The logic of the week
Why London, and how the five days build.
London is where financial services, digital banking and modern retail meet a demanding customer, under regulators who opened the market to competition. For Latin American banks, retailers and telcos, it shows how open banking, digital banks and service design keep earning trust.
Day 1 context · Days 2–4 deep dives: fintech, retail, CX · Day 5 synthesis and LatAm application
- When
- November 2027 · exact dates announced soon
- Where
- London · United Kingdom
- Duration
- 5 days
- Group
- 12–15 senior executives
- Language
- English–Spanish interpretation
Day by day
The agenda
The programme for the week. Hosts and speakers are announced as they confirm; exact times are shared with each participant before departure.
- Morning08:30–10:00
Keynote: "Open banking, ten years on" Keynote
A senior fintech leader on what open banking changed for customers, banks and new entrants. Speaker announced soon.
- Morning10:30–12:30
Visit: a digital bank’s product and operations teams Site visit
How a challenger bank ships product, runs support and manages risk at scale (host announced soon).
- Midday13:00–14:30
Working lunch in Canary Wharf
Peer discussion on incumbents versus challengers.
- Afternoon15:00–17:00
Roundtable with fintech founders and C-level executives Closed-door
Payments, embedded finance and credit. Participants announced soon.
- EveningEvening
Evening at leisure
Free evening, with recommendations from our team.
- Morning09:00–10:30
Keynote: "Retail when every customer is online first" Keynote
A retail executive on stores, loyalty and data. Speaker announced soon.
- Morning11:00–13:00
Guided walk: Regent Street, Oxford Street and Covent Garden Site visit
Flagship formats, department stores and experiential retail, read with a retail strategist.
- Midday13:30–15:00
Working lunch: loyalty and retail media
Peer discussion on loyalty programmes, data and new revenue lines.
- Afternoon15:30–17:30
Roundtable with retail CX leaders Closed-door
Closed-door session on service, returns and store staff in a digital journey. Participants announced soon.
- Evening19:30
Cultural evening in the West End Cultural evening
A West End theatre performance and late supper.
- Morning09:00–11:00
Studio visit: a service-design consultancy Site visit
How journeys are researched, prototyped and measured (host announced soon).
- Morning11:30–13:00
Session: the policy perspective Keynote
Consumer duty, competition and innovation sandboxes, explained by a policy expert (speaker announced soon).
- Midday13:00–14:30
Lunch
- Afternoon15:00–17:00
Roundtable: telco and utility customer service at scale Closed-door
Contact centres, AI assistants and complaints. Participants announced soon.
- Evening20:00
Peer dinner Peer dinner
The delegation’s dinner, one table, one topic.
- Morning09:00–11:30
Workshop: your 90-day action plan Workshop
A facilitated session translating the week into each company’s priorities.
- Morning12:00–13:00
Closing roundtable: fintech and CX lessons for LatAm Closed-door
What applies at home, and what does not.
- Midday13:00–14:30
Farewell lunch
Closing remarks and the follow-up plan.
- Afternoon15:00
Departures, or optional follow-up meetings
Transfers to the airport. Optional extra day for private meetings.
Places are named where they are public. Companies, hosts and speakers are named only once they have confirmed.
Next step
Talk to us about London.
Register your interest and we will send you the full programme and the exact dates first.