- Morning09:00–13:00
Arrivals & private transfers
Meet-and-greet at Ben Gurion Airport, private transfer and check-in at the delegation hotel in Tel Aviv.
- Midday14:00–15:30
Welcome session: objectives for the week
Introductions around the table, each company’s priorities, house rules (Chatham House), and how the week fits together.
- Afternoon16:00–18:00
Briefing: why Israel innovates
An insider’s map of the ecosystem: venture capital, corporate innovation, the role of the military and universities, and where retail fits in.
- Evening20:00
Welcome dinner
A private dinner for the delegation in Tel Aviv.
Founding delegation · January 2027
Photo: Suicasmo · CC BY-SA 4.0
Israel: Israeli innovation: customer experience, e-commerce & operations
Five days in Tel Aviv and Jerusalem with the people and companies redesigning customer experience, e-commerce and operations, and putting AI to work across service.
- Dates
- January 2027 (exact dates announced soon)
- Duration
- 5 days
- Cities
- Tel Aviv & Jerusalem
- Delegation
- 12–15 senior executives
Why Israel, why retail
Service and operations are being rebuilt around data, AI and the last mile. Israel is one of the places it is happening first.
A dense, tech-literate market and one of the world’s most active start-up ecosystems have pushed Israeli companies to move early: national-scale e-commerce, automated fulfilment, AI-driven service and personalisation, and a deep bench of technology companies selling to the world.
Many Latin American companies are at a moment Israel went through years ago. This program puts the people who made those decisions in front of the people about to make them.
The program
Six themes, in order of weight
01
E-commerce at national scale & automated fulfilment
How a company builds a digital operation that serves a whole country, and the automated fulfilment behind it.
02
AI in retail & personalisation
Forecasting, pricing, assortment and one-to-one offers, deployed rather than piloted.
03
Customer experience: operational, not theoretical
CX as processes, metrics and service recovery that work on a busy Friday.
04
Last mile & quick commerce
Dark stores, delivery density and the economics of the final kilometre.
05
Retail-tech start-ups & the ecosystem
Why Israel produces so many retail-tech companies, and how to work with them.
06
Closing CEO roundtable
Latin American executives and Israeli founders and leaders, in one closed room.
Day by day
The agenda
The programme for the week. Hosts and speakers are announced as they confirm; exact times are shared with each participant before departure.
- Morning08:30–10:00
Headline keynote: "From aisle to algorithm: building e-commerce and automated fulfilment at national scale" Keynote
Keynote speaker to be announced. Followed by an open, closed-door Q&A.
- Morning10:30–12:30
Site visit: a large-scale automated fulfilment centre Site visit
Picking, slotting, returns and dispatch at volume, and the operating decisions behind them.
- Midday13:00–14:30
Working lunch: the economics of e-commerce
A peer discussion on basket size, delivery promises, returns and the path to profitability.
- Afternoon15:00–17:00
Demo: micro-fulfilment & warehouse robotics Site visit
A technology provider walks the group through automated storage, robotic picking and in-store fulfilment.
- Evening17:30–18:30
Delegation debrief: what transfers to Latin America
A facilitated hour to translate the day into each participant’s context. Evening at leisure.
- Morning08:30–10:00
Session: AI across the retail value chain
Demand forecasting, dynamic pricing, assortment and personalisation, with real deployments rather than slides.
- Morning10:15–11:30
Roundtable: customer experience that is operational, not theoretical Closed-door
Former retail operators on turning CX into processes, metrics and service recovery on the shop floor.
- Midday12:00–14:00
Visit: a store of the future Site visit
Computer vision, smart carts, frictionless checkout and retail media, seen working in a live environment. Lunch on site.
- Afternoon14:30–16:30
Retail-tech start-up showcase
A curated selection of Israeli start-ups present in short, focused formats chosen around the delegation’s priorities.
- Afternoon16:30–18:30
B2B matchmaking B2B
Pre-scheduled 1:1 meetings, arranged in advance on both sides’ interests.
- Evening20:00
Dinner with founders & investors
An informal evening with members of the Israeli ecosystem.
- Morning08:00–09:00
Transfer to Jerusalem
Private coach with security coordination.
- Morning09:30–11:30
Session: last mile & quick commerce
Dark stores, delivery density, route optimisation and what really happens to unit economics in the final kilometre.
- Midday12:00–14:00
Visit: Jerusalem’s technology scene Site visit
A university technology-transfer company and a deep-tech hub, and how research becomes products. Lunch in one of the city’s historic food markets.
- Afternoon15:00–17:30
Guided visit to the Old City
Context and history, with an expert guide.
- Evening20:00
Delegation dinner in Jerusalem
Return to Tel Aviv after dinner.
- Morning09:00–10:45
Workshop: from inspiration to a 90-day plan
Each company turns the week into concrete initiatives, owners and next steps.
- Morning11:00–13:00
Closing CEO roundtable: Latin American executives × Israeli founders and industry leaders Closed-door
A closed-door conversation between peers on where customer experience, commerce and operations go next, on both sides of the ocean.
- Midday13:00–14:30
Farewell lunch
Closing remarks and the follow-up plan.
- Afternoon15:00
Departures, or optional follow-up meetings
Transfers to the airport. Optional extra day for private follow-up meetings.
Sites are described generically on purpose. We name hosts and speakers only once they have confirmed, and never imply a partnership that does not exist.
An invitation to speak
Your experience, in front of the people who will put it to work.
In January 2027 we are bringing a small delegation of senior executives from Latin America’s leading retailers, consumer brands, banks and telcos to Israel. They are coming to learn from the people who built what they are about to build. We would be honoured to have you in the room.
Received our email? Simply reply to it; we will take it from there.
- The room
- 12 to 15 senior executives from leading Latin American retailers, consumer brands, banks and telcos: heads of digital, CX and operations who buy, invest and scale.
- The ask
- 45 to 60 minutes, in Tel Aviv or Jerusalem, on a date in January 2027 that suits you. We come to you.
- The format
- Closed-door and conversational. No recording without your consent, no press, no sales pitch.
- Handled for you
- A brief on every participant beforehand, English–Spanish interpretation, AV and all logistics.
- Optional
- A private dinner with the delegation, if you would like to continue the conversation.
- Afterwards
- Introductions to Latin American companies relevant to you, only when you ask for them.
Who's in the room
12–15 heads of digital, CX and operations from leading Latin American retailers, consumer brands, banks and telcos
- CEOs, COOs and general managers
- Heads of e-commerce, digital and data
- Supply chain, logistics and operations directors
- Commercial, marketing and customer directors
- Owners and board members of family-held groups
Participation is by invitation. We compose each group for seniority, relevance and a healthy mix of countries.
What you leave with
Not just inspiration: a plan, and the people to build it with.
- A briefing book before you travel, with context on every host and session
- A written synthesis of the week’s key insights
- Your own 90-day action plan, drafted on Day 5
- Curated introductions to Israeli companies relevant to your priorities
- A peer network of senior retail leaders across Latin America
Logistics included
Every detail handled, from the airport onwards.
- Selected business hotels in Tel Aviv and Jerusalem
- All ground transfers, including airport meet-and-greet
- Security coordination throughout the program
- English–Spanish interpretation in every session
- Meals and dinners as set out in the program
- A dedicated program director on the ground, 24/7
International flights are booked by participants; we coordinate arrivals. Final inclusions are confirmed with each invitation.
Founding delegation
Request an invitation
Places are limited to 15. Tell us about your company and priorities, and we will be in touch personally.